Welcome to Brittnay's Creative Corner's Returns page. We’ll cover our policy, as well as our most-asked questions related to returns and exchanges. Please review our top questions answered below.
If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email me at firstname.lastname@example.org .
All items are custom-made to order and take approximately 2-5 weeks to complete, this is excluding weekends and holidays. All Exclusive items have their own turn around time since items are not always in stock. Please join our FB group before ordering if you have questions.
All clothing items on the website are made to order. If something is already complete you will find that in the title and description of the item. There is an extreme shirt / clothing shortage. For this reason I have the TAT set to 2-4 weeks. Sometimes it may go outside of this time frame if your color and/or size is on back order. Please be prepared to choose another color or style if the one you chose is unavailable for an extended period of time. We do not process returns for items that go outside of this TAT window. If you do not want to wait for item if it goes outside TAT, you may be eligible for store credit at our discretion.
What is your Return Policy?
At Brittnay's Creative Corner, I understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below.
- Returns are for store credit only. No cash refunds will be issued.
- Pre-paid labels will be sent to you at YOUR cost. The cost will be deducted from your store credit amount issued to you.
Items marked FINAL SALE or under EXCLUSIVES collections may not be returned, refunded or exchanged.
All returns/exchanges must be done within 5 days of order receipt.
Items must be unwashed, unworn, and with tags still attached. Custom craft items and tumblers must show no sign of usage. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks, Masks, exclusives items, & custom made items such as graphic tees & sweatshirts.
- Shoes must be returned in their original box or bag provided by me and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted.
- Please remember that these are i n s p i r e d bags. While I inspect the bags before they are shipped to y’all, there might be occasions that I do miss things. I’m going to be perfectly honest with y’all. If a single thread sticking out, slight marking, crease, etc bothers you or bothers your customer then inspired bags are probably not for you. I can not guarantee absolute perfection on every bag. That is why the pricing is so much lower than the real deal.
Effective immediately: I will gladly refund or replace a damaged bag within 24 hours of receiving it but I am not refunding for minor issues like this.
Damages must be reported within 48 hours of receiving merchandise. Please contact me on facebook business page, here on the website, or by email email@example.com .
None of my items are R E A L. They are inspired. Please do not get that confused. I cannot sell real items for the price you are paying on my page. I do not accept returns just because it’s not what you expected. Coloration and design may be slightly different upon receiving due to computer or phone screens. Items are not made all the same and can appear darker/ lighter in person.
- Swimwear is eligible for a return only if the hygienic liner is still attached.
- All handmade or custom clothing items such a shirts and sweatshirts are not eligible for return or exchanges. Please read over size chart sizing before ordering to ensure you order your correct size. We do not refund for incorrect sizing.
Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email me at firstname.lastname@example.org .
How do I return my merchandise?
We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return.
- Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
- Place unwanted merchandise in a shipping safe box or envelope with original invoice included.
- Print off shipping label that will be sent to your email you used when placing your order. If you need this label to be sent somewhere else it is your responsibility to contact us and let us know.
If you chose not to use the provided Return Label option, you may mail your return to:
1150 Sheridan Road Unit 8
Kenosha WI 53140
When will my return be processed?
With the holiday season upon us, we are asking for up to 2 weeks for your return to be processed. We're working to get this done quicker the best we can. However, once completed, we will send you and email with your return status. We appreciate your patience. Please record your tracking information to check when it arrives back to our facilities.
If you have any issues with printing your return label, please email email@example.com . We will send a confirmation email when your store credit is available.
*We recommend recording your tracking information to ensure delivery.*
Machine wash, inside out, with cold water and mild detergent.
Hang to dry (recommended) or tumble dry inside out on low
Do NOT bleach - Do NOT Use Fabric Softener – Do NOT iron directly on design
In correct / Change of Address Policy:
You are responsible for keeping me updated with your correct shipping address. That means messaging the fb business page and/or sending an email with corresponding invoice number for change of shipping addresses. Employees and My social media assistant do not have access to my private messenger. Also, My postal system is not associated with your PayPal info - so please don’t assume I know your new address if you’ve moved since your last purchase. I will NOT refund or credit you if your item(s) have been delivered to an old address.
In the chance a product goes viral the Turnaround Time (TAT) will be extended up to 30 business days at the discretion of the business, weekends and federal holidays are excluded from this time. When checking out you understand this policy. The website, listing, and Facebook groups will be alerted to any extension in TAT. Listings are not guaranteed to be active after the order cutoff time. Cutoff for any orders that go viral will be in EASTERN time and will be at the discretion of Rice Design Company, LLC. In order to get these products out the door faster they may not include any "freebies" that are usually included but will come with a washing instruction card.
In Person Pick Up Rules:
If your order is at the store waiting for pickup for more than 10 days, I will not accept a return. So please pickup at your earliest convenience. After 20 days, if your order is not picked up you will receive an invoice for shipping. If you do not pay this invoice in 48 hours then your order will go back into available stock or donated out. I am not responsible for messaging you daily/weekly about your order pick ups. No refunds will be given if you come for your package after 20 days and find it has been sold or donated to someone else. Once you get an invoice for shipping your item(s) are not longer at the store for pick up and I will not be bringing it back. If you do not pay the shipping and want to pick up, you will be told no because I have gone back and forth more than once already for this order, and new orders need space for pick up. Please check and see more info in announcements under pick up thread! After 20 days if you pick up your order and something is missing or incorrect I am not responsible for missing items. After sitting that long for pick up, if something gets misplaced it is not on me. Please pick up your orders in a timely manner.
Tie-Dye & Bleached Items:
Tie-dye is not an exact science and no two shirts will look the same. The same batch of shirts can produce multiple variations of color combinations, blending patterns, etc. Please be aware the mock-up is an EXAMPLE, it is not always able to be recreated exactly. Some colors could be lighter or darker, and the buyer understands this when purchasing. If purchasing wholesale the buyer understands it is their responsibility to communicate effectively with their customers that the mock-up is simply an example, and the colors will vary on each shirt.
Bleached and tie-dye items are handmade with love and no two items will be the same.
There is no returns, exchanges, or refunds on tie-dye or bleached items.
No decorative accessories pictured are included, only the shirt.
Please note, the size of the print can differ from the size it is on your shirt. Images reflect the graphic on a size small, the graphic may not be as large on a 3XL. Colors may vary depending on screen resolution.