ON VACATION UNTIL 11-29 // ORDERS STILL GOING IN AS USUAL, ALL ITEMS SHIPPING AFTER
ON VACATION UNTIL 11-29 // ORDERS STILL GOING IN AS USUAL, ALL ITEMS SHIPPING AFTER

Shopping Cart Close

Welcome to Brittnay's Creative Corner's Returns page. We’ll cover our policy, as well as our most-asked questions related to returns and exchanges.  Please review our top questions answered below. 

If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email me at brittnayscreativecorner@gmail.com .

Turnaround Time

All items are custom-made to order and take approximately 2-5 weeks to complete, this is excluding weekends and holidays. All Exclusive items have their own turn around time since items are not always in stock. Please join our FB group before ordering if you have questions.

Returns 

What is your Return Policy? 

At Brittnay's Creative Corner, I understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below. 

  • Returns are for store credit only. No cash refunds will be issued. 
  • Free prepaid return labels are generated below for US orders only. 
  • Items marked FINAL SALE or under EXCLUSIVES collections may not be returned, refunded or exchanged. 
  • All returns/exchanges must be done within 5 days of order receipt. 
  • Items must be unwashed, unworn, and with tags still attached. Custom craft items and tumblers must show no sign of usage. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense. 
  • NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks, Masks, exclusives items, & custom made items.
  • Shoes must be returned in their original box or bag provided by me and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted. 
  • Damages must be reported within 48 hours of receiving merchandise. Please contact me on facebook or by email brittnayscreativecorner@gmail.com . 
  • Swimwear is eligible for a return only if the hygienic liner is still attached. 
  • All handmade or custom clothing items such a shirts and sweatshirts are not eligible for return or exchanges. Please read over size chart sizing before ordering to ensure you order your correct size.

Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email me at brittnayscreativecorner@gmail.com . 

How do I return my merchandise? 

We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return. 

  1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
  2. Place unwanted merchandise in a shipping safe box or envelope with original invoice included.

-> ->  CLICK HERE TO GENERATE YOUR RETURN/EXCHANGE AND PRINT OUT YOUR PREPAID LABEL.

If you chose not to use the provided Return Label option, you may mail your return to: 

Brittnay Kolbaska 
ATTN: Returns 
1150 Sheridan Road Unit 8
Kenosha WI 53140

When will my return be processed?

With the holiday season upon us, we are asking for up to 2 weeks for your return to be processed. We're working to get this done quicker the best we can. However, once completed, we will send you and email with your return status. We appreciate your patience. Please record your tracking information to check when it arrives back to our facilities.

If you have any issues with printing your return label, please email brittnayscreativecorner@gmail.com . We will send a confirmation email when your store credit is available.

*We recommend recording your tracking information to ensure delivery.* 

Care Instructions:
Machine wash, inside out, with cold water and mild detergent.
Hang to dry (recommended) or tumble dry inside out on low
Do NOT bleach - Do NOT Use Fabric Softener – Do NOT iron directly on design

Viral Policy:
In the chance a product goes viral the Turnaround Time (TAT) will be extended up to 30 business days at the discretion of the business, weekends and federal holidays are excluded from this time. When checking out you understand this policy. The website, listing, and Facebook groups will be alerted to any extension in TAT. Listings are not guaranteed to be active after the order cutoff time. Cutoff for any orders that go viral will be in EASTERN time and will be at the discretion of Rice Design Company, LLC. In order to get these products out the door faster they may not include any "freebies" that are usually included but will come with a washing instruction card. 

Tie-Dye & Bleached Items:
Tie-dye is not an exact science and no two shirts will look the same. The same batch of shirts can produce multiple variations of color combinations, blending patterns, etc. Please be aware the mock-up is an EXAMPLE, it is not always able to be recreated exactly. Some colors could be lighter or darker, and the buyer understands this when purchasing. If purchasing wholesale the buyer understands it is their responsibility to communicate effectively with their customers that the mock-up is simply an example, and the colors will vary on each shirt. 
Bleached and tie-dye items are handmade with love and no two items will be the same. 
There is no returns, exchanges, or refunds on tie-dye or bleached items. 

Important
No decorative accessories pictured are included, only the shirt. 
Please note, the size of the print can differ from the size it is on your shirt. Images reflect the graphic on a size small, the graphic may not be as large on a 3XL. Colors may vary depending on screen resolution.